Refund Policy
Failed videos are refunded automatically, and unused video packs can be refunded within 7 days.
Short version: failed videos are refunded automatically, and an unused video pack can be refunded in full within 7 days of purchase.
Failed generations
If a video fails to generate or times out, it goes back to your balance automatically, so you can make it again. You do not need to contact us. If our content-safety check blocks a finished video, a person reviews it within 60 minutes: a video blocked by mistake is delivered to you, otherwise the video goes back to your balance (automatically, if the review has not happened by then).
Unused video packs
If you bought a video pack in the last 7 days and have not made any of its videos, email support@aiwassupinaminute.com from your account email and we will refund the full purchase price.
Partly used video packs
Video packs that have been partly used are not refundable, because the generation cost has already been paid to our AI provider. The videos you have left never expire.
Free preview
The free preview has no cash value and cannot be refunded.
How refunds are paid
Purchases are processed by Stripe, and your card statement shows WASSUP IN A MINUTE AI.
Approved refunds go back to the original payment method. Depending on your bank, they appear within 5-10 business days.
Contact
Questions about a charge: support@aiwassupinaminute.com.